FAQ:Q1: Can I have a sample order for led light?A1: Yes, we welcome
sample order to test and check quality. Mixed samples are
acceptable.Q2: What is the lead time? A2: Samples need 3-5 working
days, mass products need 30 days.Q3: Do you have any MOQlimit for
led light order? A3: Low MOQ, 1pc for sample checking is
available.Q4: How do you ship the goods and how long does it take
to arrive?A4: We usually ship by DHL, UPS, FedEx or TNT. It usually
takes 7-15 days to arrive. Airline and sea shipping are also
optional.Q5: How to proceed an order for led light? A5: Firstly let
us know your requirements or application. Secondly We quote
according to your requirements or oursuggestions.Thirdly, customer
confirms the samples and places deposit for formal order.Fourthly
We arrange the production.Q6: Is it OK to print my logo on led
light product?A6: Yes. Please inform us formally before our
production and confirm the design firstly based on our sample.Q7:
Do you offer guarantee for the products? A7: Yes, we offer 2-5
years warranty to our products.Q8: How to deal with the faulty? A8:
Firstly, Our products are produced in strict quality control system
and the defective rate will be less than 0.2%. Secondly, during the
guarantee period, we will send new lights with new order for small
quantity.For defective batch products, we will repair them and
resend them to you or we can discuss the solution including
re-callaccording to real situation.
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